Coupons

Coupons are issued by sivcloud. There are two kinds.

Balance coupons

Open the Balance page, enter the code, then Redeem. The value goes straight into your balance. If the coupon has a minimum top-up condition, it waits: the balance is added after you top up that amount or more. Your waiting coupons show in the coupon list.

Plan discount coupons

Enter the code in the coupon field when you buy a plan by QRIS. The price after the discount shows before you pay. This coupon does not apply to renewals from balance, early renewals or plan changes, and it is not redeemed on the Balance page.

Rules

• One account uses one code once.
• A coupon cannot be cashed out or transferred.
• A coupon has an expiry and a use limit, and may be for new customers or certain plans only.
• If an order expires or fails, the discount coupon is released and can be used again.
• Attempts are limited: 5 per hour per account, 20 per day per IP address (too_many_attempts).
• sivcloud may cancel a coupon that is abused.

Error codes

Code	Meaning
coupon_not_found	Wrong code, disabled, or not started
coupon_expired	Past its expiry
coupon_exhausted	Use limit reached
coupon_already_used	Your account already used it
coupon_not_eligible	For new customers only, or too many accounts from one IP
coupon_for_plan	A plan discount coupon; use it when buying a plan
coupon_not_for_plan	This coupon does not apply to the chosen plan