Get an API key

Support tickets

Send a question to the sivcloud team from the console: category, priority, status and limits.

View as Markdown

Open the Support page in the console to send a question. Replies arrive on the same page and by email.

Creating a ticket

Choose a category (Billing, API, Account, Other), a priority (Low, Normal, High), then fill in the subject (3 to 150 characters) and the message (1 to 5000 characters, plain text). Do not write an API key or password in a ticket.

Status

Status Meaning
Open Waiting for our reply
Answered We have replied
Closed Done. It cannot be replied to any more

Your reply makes the ticket Open again. You can close a ticket yourself.

Limits

  • At most 10 tickets that are not closed at the same time (too_many_open_tickets).
  • At most 5 new tickets per 24 hours.
  • At most 30 messages per hour.

Going over a limit is answered with too_many_attempts. For urgent matters see the contacts at through the Support page in the console.