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Data and privacy

What data sivcloud records, for how long, and what it never stores.

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A summary for developers. The full policy is on the Privacy page (in Indonesian).

What is not stored

sivcloud does not store the content of prompts or the content of model answers. Your request is forwarded to the model provider and the result is sent back to you.

What is recorded

The log holds metadata only, for each request:

  • time and model,
  • number of input, cache and output tokens,
  • cost and who paid (balance or plan),
  • status, time to first token and response time,
  • API key name and the calling client.

Detailed logs are kept for 90 days, then deleted. Daily summaries for reports are kept longer.

Billing details, tickets and referrals

Besides the metadata above, sivcloud stores data you fill in yourself or that is needed to prevent abuse:

  • billing details (company, tax ID, address, phone) for receipts,
  • the content of support tickets,
  • the sv_ref cookie (30 days, it only holds the referral code),
  • the IP address at sign-up, to prevent coupon and affiliate abuse.

All of it is deleted when the account is deleted. The :zdr model variant is explained in Model variants.

Analytics and cookies

Google Analytics 4 and Microsoft Clarity load only after you press “Allow” in the consent bar; before that there is no script, cookie or request to them.

  • Collected: the pages opened (ids and address parameters masked), the sign-up, top-up and coupon-redeemed events (no coupon code, no email), and session recordings (console text is masked).
  • Links that carry a token (password reset, email verification) are never tracked.
  • The providers process this data outside Indonesia.
  • Withdraw consent at any time with “Cookie settings” in the page footer. The choice is kept for 12 months in your browser (sv_consent).

Details are on the Privacy page (in Indonesian).

Model providers

Requests are forwarded to the model providers behind sivcloud. A provider has its own data policy.

Keys and account

  • An API key never goes into a URL or into a log shown to other customers.
  • You can ask for your account to be deleted through support. Personal data is deleted, money records are kept.